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MyVirtualPhoneNumber offers 2 channel management options

 

 Cloud PBX Phone Systems dedicated channelsDedicated Channels

Useful for customers with a predictable inbound call volume per single DID. There are no per-minute charges for calls using the dedicated channel capacity, and there is a fixed flat-rate monthly charge per channel of 20 USD. A low, one time setup fee of 20 USD applies for each dedicated channel purchased. Dedicated channels may be added or removed at any time so as to match your inbound call requirements, and there is no long-term commitment.

 

Cloud PBX Phone Systems shared channelsShared Channels

Useful for customers with a predictable inbound call volume and who wish to maximize efficiency and share their call capacity amongst multiple DIDs. There are no geographic restrictions on your DIDs sharing the same capacity group. This means, for example, a call center with DIDs in multiple countries may use a single shared channel group to deliver global inbound voice traffic to their agents. There are no per-minute charges for calls using the shared channel capacity, and there is a fixed flat-rate monthly charge per channel of 20 USD. A low, one time setup fee of 20 USD applies for each shared channel purchased. Shared channels may be added or removed at any time so as to match your inbound call requirements, and there is no long-term commitment.

If you have any questions regarding our capacity options, please contact our customer care; 

 

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